What to expect…

In Home Visits

I will send you a reminder text/email about our appointments via Critter. Please remember that if you need to cancel or reschedule to do so at least 24 hours in advance to avoid a cancellation fee.

As a Fear Free® professional, I offer an wide assortment of treats and distraction techniques for your pet. Please let me know ahead of time if your pet has any food allergies or preferences and I will make note of it for future visits.

I try to limit visits to 30 minutes maximum - especially if the pet is experiencing elevated fear, anxiety or stress and the visit isn’t going “well”. I may switch up the technique, take breaks, or adjust our approach so that we can be successful but I will not force it. I want to respect your pet’s comfort level and let them know that I’m “hearing” their cues and body language.

Some pets are very tolerant and I may not need help for some services. But in most cases I ask that pet parents are active participants. I will ask that you help hold, restrain, distract, feed treats, etc. so that we all stay safe and have as stress free of an experience as possible. Don’t worry - I will coach you on techniques and steps prior to or during our visits.

Once services are complete payment is expected - this can be done with credit card via the Critter app or I also accept cash. I will typically send the invoice before our appointment so I can be on my way after but you can wait to pay until our appointment is finished. We can also schedule your next service before I leave.

New Clients

If you’re a new client wanting a house call, the first step is to fill out the New Client Intake form via Critter. This kickstarts the onboarding process and gets us one step closer to booking appointments! We use the Critter platform to manage onboarding agreements, client communication, pet notes, scheduling appointments, and invoicing. Once you’ve completed the onboarding process you can use the customer portal online or mobile app to send booking requests and communications going forward.

Tips for a successful visit

  1. Consider a long walk - If your dog is high energy or anxious about certain services (i.e. nail trims or visitors to the house), it may be a good idea to take your dog for a long walk before my visit to expel some of that nervous energy. If you’d like, we can schedule for me to take your dog for a walk just before our appointment too!

  2. If your pet is very food motivated, try to ensure that your pet is hungry before our visit. This will help make the food rewards/distractions we offer seem very enticing!

  3. Have a towel or blanket ready as a body or head covering. This can help some pets feel more safe and secure. I don’t bring/use my own towels so I’m not introducing new or unfamiliar smells that can cause stress to your pet.

  4. For cats who are very shy, try to have them contained to a room without hiding spots. Avoid placing them in their carrier as they typically associate that with going to the vet.

  5. If your pet normally takes medications for fear, anxiety or stress for vet appointments please use them for our visits too!